04 April 2020
So, with a bit of survival mode switched on and lots of discussion about how best we can best help you, our wonderfully loyal customers, the plan is to provide you with a way to connect.
That plan is as follows:
The CAAOS Temporary Web Shop: We have created this to enable everybody to purchase the technology they need - most items are available at the moment. We have Ink, cables, laptops, etc. We can build desktop computers for you, supply monitors, keyboards, etc, etc... we continue to receive deliveries from our suppliers.
Manning the telephone and email: We have worked out a strategy where one person will man the telephone and email per day. We plan to work from 9am to 5pm Monday to Saturday. Other staff members will work from home where appropriate, either updating the web shop or providing remote support. This may change, but we will keep you up to date on www.caaos.com and this site (shop.caaos.com)
Repairs and support: We plan to continue to provide technical support for as long as practicable. We can provide remote desktop support as well as telephone support where appropriate. As part of our delivery routine, we will be able to collect and return equipment. All machines will be cleaned with Isopropyl Alchohol upon receipt and drop off.
Deliveries: During this period, we shall be providing daily free delivery and collections for any postcode within 7 miles of CAAOS. We can collect and deliver up to 15 miles for £7.95. We are able to take payment via bank transfer (30-91-91 35851260) telephone and contactless payment. If you are unable to use Android or Apple pay for contactless payments greater than £30, please use bank transfer or pay via telephone please. Just trying to reduce the opportunities for contact. If a card does require a pin entry, don't be surprised by copious amounts of isopropyl alcohol being squirted all over your card
This plan is evolving and may change due to illness or legislation. We are doing our best to maintain a safe environment. If we become unhappy with they way things operate, we may change very quickly.
Any questions, thoughts or words of support can be sent to us via the contact form or to firstname.lastname@example.org
Thank you all for your support
Gary and the CAAOS Team